Terms and Conditions
Hibiscus Neuro Rehab Limited
Effective date: 1 September 2026 | Last updated : August 2026
By accessing this website, booking an appointment, attending a consultation, participating in a class, receiving services from Hibiscus Neuro Rehab Limited, or using our telehealth services, you agree to these Terms and Conditions.
1. About Us
Hibiscus Neuro Rehab Limited ("Hibiscus Neuro Rehab", "HNR", "we", "us", "or", "our") provides allied health and rehabilitation services throughout New Zealand.
Our services include, but are not limited to:
Physiotherapy
Neurological rehabilitation
Vestibular rehabilitation
Concussion rehabilitation
Occupational therapy
Therapy assistant services
Falls prevention programmes
Exercise and rehabilitation classes
Community-based rehabilitation
Home-based rehabilitation
Telehealth services
Education and wellness services
Services may be delivered by physiotherapists, occupational therapists, therapy assistants and other appropriately trained healthcare professionals working within their scope of practice.
2. Appointments
Appointments may be made by phone, email, online booking system, referral, or in person.
Clients are responsible for providing accurate and up-to-date contact information and notifying us of any changes to their details.
Appointment reminders may be sent via SMS, email, phone call or other electronic communication methods. Failure to receive a reminder does not remove the client's responsibility to attend their scheduled appointment.
We reserve the right to reschedule or cancel appointments where necessary, including circumstances outside our reasonable control.
3. Appointment Cancellations and Rescheduling
We understand that circumstances can change and clients may occasionally need to alter their appointments.
Where possible, appointments should be rescheduled with at least forty-eight (48) hours notice. Appointments cancelled within four (4) hours of the scheduled appointment time, or appointments not attended without notice, will incur a cancellation fee of $65.00.
Repeated late cancellations or missed appointments may result in future bookings being restricted or requiring payment prior to booking.
Cancellation fees are the responsibility of the client and are generally not covered by ACC.
4. Fees and Payment
Fees are charged at the rates advised at the time of booking or as published by Hibiscus Neuro Rehab. Payment is due on the date of service unless otherwise agreed in writing.
We reserve the right to require payment before services are provided.
Where an account remains unpaid, we reserve the right to:
Suspend future appointments;
Require payment before further services are provided;
Charge reasonable debt recovery costs where permitted by law; and/or
Refer the account to a debt collection agency.
Any cancellation fees, privately funded services, reports, equipment costs, or services not funded by ACC remain payable by the client.
5. ACC Funding
ACC funding may not cover all services provided by Hibiscus Neuro Rehab.
Any co-payments, privately funded services, reports, cancellation fees, non-funded services or additional treatment costs remain the responsibility of the client unless otherwise agreed in writing.
Clients remain responsible for payment of services that are declined, not approved, partially funded or later withdrawn by ACC.
6. Community and Home-Based Services
Many of our services are delivered in clients' homes, community environments, workplaces, gyms, retirement villages, residential facilities and other external locations.
Clients agree to provide a safe environment for staff and contractors.
Hibiscus Neuro Rehab reserves the right to suspend, postpone or discontinue a visit if staff safety is compromised or if conditions are unsuitable for treatment.
7. Telehealth Services
Hibiscus Neuro Rehab may provide consultations through telehealth platforms including Zoom or other approved video conferencing systems.
While reasonable steps are taken to protect confidentiality and privacy, electronic communications and internet-based services carry inherent security risks beyond our control.
By participating in telehealth consultations, you acknowledge and accept these risks.
Clients are responsible for ensuring they participate in telehealth consultations in an appropriate private environment and have suitable internet access and equipment.
8. Clinical Information and Outcomes
Information provided through our website, social media channels, newsletters, educational materials, exercise programmes and resources is intended for general educational and informational purposes only.
The information provided does not constitute medical, physiotherapy, occupational therapy or healthcare advice.
Information on this website or in our resources should not be relied upon as a substitute for assessment, diagnosis or treatment from an appropriately qualified healthcare professional.
Every individual responds differently to treatment and rehabilitation. While we strive to provide high-quality care, we do not guarantee any specific treatment outcome, result or timeframe for recovery.
9. Privacy and Confidentiality
Hibiscus Neuro Rehab collects, stores, uses and discloses personal and health information in accordance with:
The Privacy Act 2020;
The Health Information Privacy Code 2020;
Applicable New Zealand healthcare privacy requirements; and
Our Privacy Policy.
Our Privacy Policy explains how personal information and health information are collected, used, stored and disclosed.
By engaging our services, you consent to the collection and use of information as described in our Privacy Policy.
10. AI-Assisted Clinical Documentation
To support clinical documentation, service delivery and administration, Hibiscus Neuro Rehab may utilise approved AI-assisted tools and software systems, including Heidi Health and EverAbility.
These systems assist healthcare professionals with clinical documentation and record keeping.
All personal and health information is managed in accordance with our Privacy Policy and applicable New Zealand privacy legislation.
11. Third-Party Providers
Hibiscus Neuro Rehab may utilise third-party providers to support service delivery and business operations, including but not limited to:
RocketSpark
Cliniko
Microsoft 365
Zoom
Heidi Health
EverAbility
Wibbi
Payment processing providers
Communication platforms
Where exercise programmes are provided electronically through Wibbi or similar exercise prescription software, clients are responsible for following instructions safely and notifying their treating clinician if symptoms worsen or concerns arise.
Third-party providers operate under their own terms, conditions and privacy policies. Hibiscus Neuro Rehab is not responsible for the content or practices of third-party websites or services.
12. Website Use
Users of this website agree not to:
Use the website for unlawful purposes;
Attempt to gain unauthorised access to systems or data;
Upload malicious software, viruses or harmful content;
Interfere with website functionality or security;
Infringe intellectual property rights;
Use website content in a misleading or deceptive manner.
We reserve the right to restrict or terminate access where misuse occurs.
13. Intellectual Property
All content published on this website remains the property of Hibiscus Neuro Rehab Limited unless otherwise stated.
This includes:
Text
Logos
Branding
Educational resources
Exercise programmes
Videos
Graphics
Photographs
Downloads
Clinical resources
Content may not be copied, reproduced, modified, distributed, republished or commercially used without prior written consent from Hibiscus Neuro Rehab.
14. Website Availability
We aim to keep our website available and functioning correctly but do not guarantee uninterrupted or error-free access.
We may update, modify, suspend or discontinue any aspect of the website or services at any time without notice.
15. Limitation of Liability
To the fullest extent permitted by New Zealand law, Hibiscus Neuro Rehab shall not be liable for any indirect, incidental, special or consequential loss arising from the use of our website, services or educational resources.
Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies available under:
The Consumer Guarantees Act 1993;
The Fair Trading Act 1986; or
Any other legislation that cannot lawfully be excluded.
16. Changes to These Terms
We may amend these Terms and Conditions from time to time. The most current version will always be available on our website.
Continued use of our website or services following publication of updated Terms constitutes acceptance of those revised Terms.
17. Governing Law
These Terms and Conditions are governed by the laws of New Zealand.
Any disputes arising in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the New Zealand courts.
18. Contact Information
Hibiscus Neuro Rehab Limited
3/55 Karepiro Drive
Stanmore Bay
Auckland 0930
New Zealand
office@hibiscusneurorehab.co.nz
Website: www.hibiscusneurorehab.co.nz
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz or phone 0800 803 909.
Ph: 09 424 3254
Proudly providing Neuro Rehab in Whangaparoa, with home visits available across the Hibiscuss Coast and surrounding areas.
