Out of courtesy to your therapist, and other clients who may be awaiting for an appointment, please inform us of cancellations as soon as possible.
Cancellations Charges: Short notice cancellations with in 24 hours of your appointment or reschedules will incur a late cancellation fee of 60%.
For block bookings one session will be deducted for three cancelled appointments.
Please be aware that ACC does not cover all cancelled appointments. How to Cancel Your Appointment If you need to cancel your appointment, please call us at 09 424 3254 between the hours of 8am – 5pm. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible. Late Cancellations/No-Shows A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a patient misses an appointment without cancelling. In either case, we will charge the patient a 60% missed appointment fee.