Please check for latest Covid19 updates below, we will update you with information as the phases change.
Clinic update: Phase 3 response - Update 28/02/2022 We just wanted to get in touch with you all to update you on our response during phase 3. We understand that every new phase brings confusion, but we wanted to reassure you that while we continue to navigate through Covid19, the safety and health of our clients and staff remains our main focus. You can check out the section below for some tips for keeping yourself well during this challenging time, too!
Our clinic continues to be open as usual, below is further information of what we are doing to keep everyone safe:
Continued cleaning and infection control policies
We will be undertaking surveillance testing of all staff with RATs or PCRs as required
We aim for our clients to have continuity with their usual therapists, however we may need to change the therapist at short notice if required
At this stage, we will continue with classes in clinic, but may move to online classes if needed. We will advise classes in time if we make this move.
Now we are in phase 3, when you arrive for your appointment, please remain in your car or outside clinic until your appointment time. This is to reduce the amount of people in the waiting room. Please have your mask on before entering the clinic - you will continue to be screened at the door, and temperature taken.
As mentioned, Telehealth appointments are available as an excellent option for keeping up the momentum for our clients, this can be for anyone who is concerned about coming to clinic or if they or their therapist are isolating but not struggling with any symptoms. Please let us know as soon as possible if you need to or would like to change your session to Telehealth.
We will continue to have thorough public health measures in place, including QR code or contact tracing form and hand sanitiser on entry, which must be used.
Use of PPE for therapists and support staff with N95 mask or similar, continued mask-wearing for patients where applicable, cleaning between patient visits, and adhering to all current public health measures. All of our staff are fully vaccinated and boostered.
We will also continue to limit the number of people in clinic and unless required we will still request support partners to wait in the car or come back after appointments. If you need to talk to us we are more than happy for you to join for part of the session as needed.
Tips for keeping yourself well
When a lot of things are out of our control we can become stressed and scared or just want to know how to keep in the best shape in this current climate. Here are some tips to help us all manage:
Keep exercising - Physical exercise has been shown to improve mood and also has been shown to improve responses to COVID for those that are active vs inactive.
Have good routines in place - keeping to a routine is something you can control and can help you manage when other things are outside your control. By this we mean a consistent sleep and wake time, putting in the calendar when you will exercise etc.
Manage stress levels - being scared and stressed can have an impact on lower your immune system, using mindfulness, meditation, breathing activities will impact your stress levels. Some good apps you can use are Balance, Insight timer, Calm and Headspace.
Journaling and Gratitude practise are all so beneficial ways to manage stress and anxiety when life is out of your control. It has been shown as little as stating or writing down 1-3 items that you are grateful for each day can be beneficial.
If you feel that you want to keep yourself away from people make sure that you are reaching out and speaking to people on the phone or video chat, by doing this you are keeping up your social contact this improved your mood and supports good overall health outcomes. Know someone that is struggling, or isolating? Don’t forget to reach out to them.
Prioritise sleep – sleep is vitally important to keep our brains and bodies functioning at their optimum. Aiming to get 8-9 hours is what most adults need.
Hydration and good nutrition – keeping hydrated will help your brain function well and keep you on top of your game, having a plant rich diet will help support your gut, your immune system and your overall mood, as much as we want to use food as comfort that bag of chips or chocolate bar will only help for a few seconds.
Out of courtesy to your therapist, and other clients who may be waiting for an appointment, please inform us of cancellations as soon as possible.
Cancellations Charges: Short notice cancellations within 48 hours of your appointment or reschedules will incur a late cancellation fee of 60%.
For block bookings, one session will be deducted for three cancelled appointments.
Please be aware that ACC does not cover all cancelled appointments.
How to Cancel Your Appointment If you need to cancel your appointment, please call us at 09 424 3254 between the hours of 8am – 5pm. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible. Late Cancellations/No-Shows A cancellation is considered late when the appointment is cancelled less than 48 hours before the appointed time. A no-show is when a patient misses an appointment without cancelling. In either case, we will charge the patient a 60% missed appointment fee.